FAQs

 A B O U T : 

    WHAT SIZES DO PLANTMATS COME IN?

    Plantmats are available in four sizes. FYI these measurements are the workable area when the PLAT is assembled for use:

    *Hyssop: 6" x 6"
    Regular: 12" x 15"
    Large: 15" x 20"
    Jungle: 19" x 31"

    *Only available in the Garden Pack or as an add-on to orders.

    DO PLATS COME IN COMBO PACKS?

    Yes. We offer the following combo packs at discounted prices:

    DO YOU SELL GIFT CARDS?

    Of course! View and purchase them here.

    HOW DO I CLEAN MY PLAT?

    To clean your PLAT:

    1. Unsnap a corner and empty out mess.
    2. Wipe down with warm water and dish soap.
    3. Wipe or hang dry before rolling up to store until next time.

    WHAT IS THE DIFFERENCE BETWEEN STIPPLE, SPECKLE AND STAMPED PATTERNS?

    Stipple is textured with dots and Speckle is textured with diamond shapes. Both are smooth and easy to wipe down on the working side. Stamped has the pattern physically molded into the material.

        WHY DO PLATS COME PRE-CREASED?

        PLATs are pre-creased to help maintain a maximum sized work space when assembled.

        WHY IS A PATTERN AVAILABLE IN ONE SIZE BUT NOT ANOTHER?

        Some patterns are only available in certain sizes. You'll notice this specifically with Jungle PLATs and their limited pattern list. As we constantly switch up our stock, some patterns get discontinued and only what we have left available will be offered. 

         O R D E R S : 

        DO YOU ACCEPT RETURNS OR EXCHANGES?

        We do not accept returns or exchanges but please contact us regarding any issues you have with an order.

        DO YOU CHARGE SHIPPING?

        We offer free shipping on all online PLAT purchases.

        Shipping costs are extra for both our Wish Me 'Leca' and Let's Get It 'Pon' kits. Prices will be applied during checkout.

        DO YOU OFFER WHOLESALE?

        Of course! Plantmats are extremely practical for every plant parent and also a vibrant, fun accessory to add to your inventory. Please head over to our Contact page to send us a request and we will get back to you with details.

        DO YOU SHIP TO CANADA?

        Yes, we accept and offer free shipping on orders of $70.00+ (CAD) to Canada. Order may be subject to duties and/or import fees, which the buyer is responsible for.

        DO YOU SHIP INTERNATIONALLY?

        Yes, PLATs can be shipped internationally. Use the contact form to inquire about rates to your country. Buyer is responsible for any duties and/or import fees.

        WHAT ARE YOUR PROCESSING TIMES?

        Unless stated otherwise, it takes us 1-3 business days to process your order.